Terms of Service

Last updated: 4/19/2026

This website is operated by Victa Pet LLC d/b/a VicPawia. Throughout the site, the terms “we,” “us,” and “our” refer to VicPawia. By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced here or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing any part of the site or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree to all of the terms and conditions of this agreement, then you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are using this site under the supervision of a parent or legal guardian.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the website, violate any laws in your jurisdiction.

A breach or violation of any of these Terms may result in an immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted and involve transmissions over various networks or changes to conform to technical requirements of connecting devices or networks. Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service without express written permission from us.

Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information.

This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

4. Modifications to Products, Services, and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue any product or service without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of any product or service.

5. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.

We make every effort to display as accurately as possible the colors, images, and packaging of our products that appear on the site. However, we cannot guarantee that your device’s display of any color or image will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities of any products or services that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

6. Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same payment method, and/or orders that use the same billing or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

7. Shipping and Delivery

Shipping and delivery dates are estimates only and are not guaranteed.

We are not responsible for shipping carrier delays, weather delays, incorrect shipping information provided by the customer, package theft, or events outside of our reasonable control.

Risk of loss and title for products pass to you upon delivery to the shipping address provided at checkout.

It is your responsibility to provide an accurate and secure shipping address. We are not responsible for packages marked as delivered by the carrier.

8. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Unless otherwise stated in our Return & Refund Policy, returns are only accepted for eligible items in accordance with the policy posted on our website.

9. Use of Products

Our products are intended for animal use only and should be used only as directed on the product packaging.

You are solely responsible for determining whether a product is appropriate for your pet. We recommend consulting your veterinarian before introducing any new supplement, especially if your pet is pregnant, nursing, elderly, has a medical condition, or is taking medication.

You assume full responsibility for the use, storage, handling, and administration of our products after purchase.

10. No Veterinary or Medical Advice

Any information provided on this website, including product descriptions, educational content, emails, social media content, blog content, or customer service communications, is for general informational purposes only and is not intended as veterinary, medical, nutritional, diagnostic, treatment, or professional advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Always seek the advice of a licensed veterinarian regarding any questions you may have about your pet’s health.

11. Optional Tools and Third-Party Services

We may provide you with access to third-party tools or services that we do not monitor, control, or endorse.

You acknowledge and agree that we provide access to such tools and services “as is” and “as available” without any warranties, representations, or conditions of any kind.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools or services.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

12. Third-Party Links

Certain content, products, or services available via our website may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such websites, and we do not warrant and will not have any liability for any third-party materials, websites, products, or services.

13. User Comments, Feedback, and Other Submissions

If you send us creative ideas, suggestions, proposals, reviews, testimonials, photos, videos, comments, or other materials, whether online, by email, by social media, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use any submissions that you forward to us.

We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.

You agree that your submissions will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your submissions will not contain unlawful, abusive, or misleading material.

14. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

15. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

16. Prohibited Uses

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content:

• for any unlawful purpose
• to solicit others to perform unlawful acts
• to violate any international, federal, state, or local laws or regulations
• to infringe upon or violate our intellectual property rights or the intellectual property rights of others
• to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate
• to submit false or misleading information
• to upload or transmit viruses or any other type of malicious code
• to collect or track the personal information of others
• to spam, phish, pharm, pretext, spider, crawl, or scrape
• for any obscene or immoral purpose
• to interfere with or circumvent the security features of the service or any related website

We reserve the right to terminate your use of the service for violating any prohibited uses.

17. Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk.

All products and services delivered to you through the website are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

18. Limitation of Liability

To the fullest extent permitted by law, Victa Pet LLC d/b/a VicPawia, and our owners, officers, employees, affiliates, agents, contractors, service providers, licensors, and suppliers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, strict liability, or otherwise, arising from your use of the service or any product purchased from us.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the website, the service, or any product purchased from us shall not exceed the amount paid by you for the specific product giving rise to the claim.

Some states do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.

19. Indemnification

You agree to indemnify, defend, and hold harmless Victa Pet LLC d/b/a VicPawia and our affiliates, officers, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, your misuse of the website, your violation of any law, or your misuse, storage, handling, or administration of any product after delivery.

20. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, icons, images, videos, product names, branding, and site design, is owned by or licensed to Victa Pet LLC d/b/a VicPawia and is protected by applicable intellectual property laws.

You may not reproduce, duplicate, copy, sell, exploit, or otherwise use any portion of the website or its content without our prior written permission.

21. Promotions and Discount Codes

Any promotions, discount codes, giveaways, or special offers are subject to change, suspension, or cancellation at any time without notice.

Unless expressly stated otherwise:

• promotions cannot be combined
• discount codes have no cash value
• we may limit redemption per customer, household, or order
• we may cancel or refuse orders involving misuse, abuse, or unauthorized distribution of promotional offers

22. Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.

23. Termination

These Terms of Service are effective unless and until terminated by either you or us.

You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or when you stop using our site.

We may terminate this agreement at any time without notice if we believe you have failed to comply with any term or provision of these Terms of Service.

24. Entire Agreement

These Terms of Service, together with any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior agreements, communications, and proposals.

25. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

26. Dispute Resolution

Any dispute arising out of or relating to these Terms of Service, your use of the website, or the purchase or use of our products shall first be attempted to be resolved informally by contacting us.

To the fullest extent permitted by law, disputes shall be resolved on an individual basis and not as part of any class, consolidated, or representative action.

27. Contact Information

Questions about the Terms of Service should be sent to:

Victa Pet LLC d/b/a VicPawia
Email: info@vicpawia.com